We do not dispatch orders on weekends or gazetted holidays.

Because of the certain lighting settings used during the photo shoot, the actual color of some articles may slightly vary from the screen results.

If you want to make any changes to your order, please get it done within 24 hours after placing an order either by contacting us on our Call/WhatsApp at 0311 1178101, by emailing us at customercare@1ststep.pk, or by reaching out to us via our social media channels.

Please note that a request made after 24 hours of placing an order will not be entertained.

We make sure that none of our customers’ orders remained unfulfilled. However, because of certain items' unavailability (although very rare) we hold the right to cancel any order. However, customers will be updated in advance regarding the unavailability of such a product before canceling their order.